Make sure your Alcatel phone is not “Hard locked” in which occurs when someone inputs the incorrect code too many times previously. It will display 0 attempts to enter the unlock code if its hardlocked. If it is a brand new phone there is nothing to worry about. However, if you are not sure of the phone’s history, please contact us first as there is absolutely no refunds if there have been too many previous attempts to unlock your phone with an incorrect code.
Important: The device must prompt for a network unlock pin after restarting with a non-accepted sim card. If your device does not prompt then you do not require our unlock code. There are no refunds if your device does not prompt and the order has been completed.